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SHIPPING POLICY

Orders are fulfilled from Lagos, Nigeria within 7-10 business days from the time your order is processed. Orders placed on a Friday after the cut-off post time (1pm) or during the weekend, will be processed on Monday within working hours.

PRE – ORDERS 

You will be charged for Pre-orders at the time of ordering and these orders shall be shipped 7-10 working days after the stipulated date of release.

SHIPPING FEES

You can calculate your shipping fee once you have added your items to your bag. Please enter the destination country to see prices and delivery options.

SHIPPING // WITHIN NIGERIA
All orders within Nigeria take up to 3-5 working days from dispatch.  

Please make sure that the shipping address is correct as we’re unable to redirect orders once they have been shipped. If you have any questions about your delivery, please contact us quoting your name, order number, and full address, so we can look into right away.

Please ensure that you have filled in a valid phone number so we can contact you on delivery. 

SHIPPING // INTERNATIONAL ORDERS

Our international delivery courier is DHL. You can expect your international delivery to take between 7-10 business days.

Please ensure that you have filled in a valid and identifiable address and phone number for delivery. 
Babayo is not liable for any extra custom fees charged by individual countries or extra holding times as this is beyond our control.

CUSTOMS & IMPORT DUTIES

The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of charges may be necessary to release your order from customs on arrival. If you do not accept your parcel, your items will be returned back to us. You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you. 

UNSUCCESSFUL DELIVERIES

Once your order leaves our HQ, it’s the responsibility of the carrier. If you’re not home when our courier attempts delivery they will give you information with details on how to obtain your parcel. After a specific period as indicated by our courier, items will automatically be returned to us. If the item is returned to us in this way, we will need to charge you again for postage before sending the item out again. We will contact you in the first instance to discuss this with you. To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address (e.g: your work address).

PICKUPS

The regular processing time of 1-2 days applies for local picks ups. For urgent pick-ups, please contact us to confirm that the item is available for a same day pick up

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